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Customer Service Representative Courses in Melbourne

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Melbourne?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Melbourne

The following providers offer Customer Service Representative courses in Melbourne, Victoria.
National Skills
45438
1
Alffie
41206
4
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Integrity Business College
21739
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
MADEC
3957
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Cire Services
4150
1
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Foundation Learning Centre
3977
1
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Spectra Training
21356
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Individuals seeking to build a rewarding career in the customer service sector will find a variety of highly regarded Customer Service Representative courses in Melbourne that cater to different experience levels. With 21 courses available, including beginner options such as the Certificate III in Retail and the Certificate III in Business (Customer Engagement), learners can gain essential skills and qualifications. Additionally, advanced options like the Certificate IV in General Insurance provide valuable insights for those with prior experience looking to enhance their credentials.

Whether you are just starting your career or looking to polish your existing skills, leading training providers in Melbourne, such as ST, Danford College, and FLC, offer a range of courses designed to meet the needs of aspiring Customer Service Representatives. These institutions ensure that participants receive quality training recognised by industry bodies, focusing on practical skills essential for a successful career in customer engagement.

Completing a customer service course can open doors to various roles within the industry. Potential job opportunities include Customer Service Officer, Customer Experience Manager, and Retail Assistant, among others. These positions not only offer a chance to engage with customers but also pave the way for roles such as Store Manager or Account Manager, demonstrating the diverse pathways available after completing your training.

The customer service landscape in Melbourne is ever-evolving, and the demand for skilled professionals remains high. By enrolling in one of the many Customer Service Representative courses in Melbourne, you can equip yourself with the knowledge and skills needed for a successful career in this thriving field. For further exploration, you may also consider related study areas such as Business courses or Retail courses, which can complement your customer service training and broaden your career opportunities.