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Customer Service Representative Courses in Nelson Bay

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Representative in Nelson Bay?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Nelson Bay

The following providers offer Customer Service Representative courses in Nelson Bay, New South Wales.
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
3
MCI Institute
91088
1
Upskilled
40374
1
Williams Business College
41316
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
Atwea College
90020
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you are considering a rewarding career as a Customer Service Representative in Nelson Bay, there are numerous opportunities available to help you get started. With a total of 18 Customer Service Representative courses in the area, you'll find the right training that fits your needs. Popular beginner courses like the Certificate III in Retail and the Certificate III in Business (Customer Engagement) are excellent choices for those with no previous experience or qualifications. Educational providers like Wesley Vocational Institute offer comprehensive training to ensure that you gain the necessary skills to excel.

As you embark on your journey towards becoming a Customer Service Representative, you can also find advanced options for those with prior qualifications. Courses such as the Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support can enhance your skillset and professional opportunities. These advanced qualifications can lead to various roles within the customer service sector, enabling you to climb the career ladder within just a few years.

Beyond the courses, understanding the various job roles available can help guide your career aspirations. For instance, positions such as a Customer Relationship Manager or a Customer Experience Manager may be within your reach after completing the relevant courses. Additionally, roles like Retail Assistant or Customer Service Officer provide excellent entry points into the industry, paving the way for further career development.

In summary, the range of Customer Service Representative courses in Nelson Bay is designed to help you find the perfect fit for your career goals. Whether you are a beginner looking to gain foundational skills or an experienced individual seeking to advance, you have access to both quality training and exciting job opportunities. By enrolling in a course such as the Customer Service Skill Set or the Certificate III in Business (Upgrade), you can take the first step toward a fulfilling career in customer service. For more details, check out all available Customer Service Representative courses in Nelson Bay.