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Customer Service Representative Courses in Wollongong

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Wollongong?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Wollongong

The following providers offer Customer Service Representative courses in Wollongong, New South Wales.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
2
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Be Trained by Barringtons
91397
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
WEA Illawarra
90297
2
Catholic Education Diocese of Wollongong
90487
1
GEM College of International Business
0366
1
WAYS Youth Training
90114
1
Institute of Research and Learning
6235
1
Signature Training
32000
1
College of Transformation, Education and Training
88213
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to boost your career in the customer service sector, there are numerous Customer Service Representative courses in Wollongong that cater to both beginners and experienced individuals. With a total of 20 courses available, you'll find options tailored to your experience level, including foundational courses designed for those starting out in the field as well as advanced courses for seasoned professionals. The training providers in Wollongong, such as CEDoW and ARC Training, are dedicated to equipping you with the skills necessary to succeed.

Among the beginner courses, the Certificate III in Retail and the Certificate III in Business (Customer Engagement) stand out as popular choices. These courses, offered by trusted providers like Wesley Vocational Institute and The Illawarra ITeC, cover essential skills needed for effective customer interactions. Additionally, the short course on Customer Experience: Elevate offers a focused approach to enhancing service delivery at your workplace.

For those seeking a more general qualification, courses like the Certificate II in Retail Services and the Certificate III in Business Administration provide an excellent foundation for aspiring customer service representatives. These courses are well-regarded in Wollongong and are designed to prepare learners for various roles, ensuring a well-rounded education in customer service skills.

Experienced learners can also find valuable training opportunities with advanced courses like the Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support. These courses reflect the growing demand for specialised skills and are offered through established providers such as AHSI, ensuring you receive quality training that meets industry standards.

Wollongong is a vibrant city with a strong focus on education and workforce development, making it an ideal location to pursue Customer Service Representative courses. Whether you're starting your journey or looking to upskill, the comprehensive courses available in the area equip you with the necessary tools to thrive in a competitive job market. Explore your options today and take the first step towards a rewarding career in customer service.