Courses for beginners
There are 8 courses available in Wollongong New South Wales for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Customer Engagement)
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
- There are no mandated entry requirements.
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, On Campus, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 8 more
SIR10116
Certificate I in Retail Services
Online
6 months
$1,200
- There are no mandated entry requirements.
Gold Coast Training College
Courses for experienced learners
There are 2 courses available in Wollongong New South Wales for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
SWC Training
Key questions
How can I become a customer service representative?
To become a customer service representative in Wollongong, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Wollongong?
You can train to become a customer service representative by completing a qualification with Academy Green Learning or Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Wollongong area that provide customer service representative training. The closest campus is 5km away from the center of Wollongong. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Wollongong
If you're looking to boost your career in the customer service sector, there are numerous Customer Service Representative courses in Wollongong that cater to both beginners and experienced individuals. With a total of 20 courses available, you'll find options tailored to your experience level, including foundational courses designed for those starting out in the field as well as advanced courses for seasoned professionals. The training providers in Wollongong, such as CEDoW and ARC Training, are dedicated to equipping you with the skills necessary to succeed.
Among the beginner courses, the Certificate III in Retail and the Certificate III in Business (Customer Engagement) stand out as popular choices. These courses, offered by trusted providers like Wesley Vocational Institute and The Illawarra ITeC, cover essential skills needed for effective customer interactions. Additionally, the short course on Customer Experience: Elevate offers a focused approach to enhancing service delivery at your workplace.
For those seeking a more general qualification, courses like the Certificate II in Retail Services and the Certificate III in Business Administration provide an excellent foundation for aspiring customer service representatives. These courses are well-regarded in Wollongong and are designed to prepare learners for various roles, ensuring a well-rounded education in customer service skills.
Experienced learners can also find valuable training opportunities with advanced courses like the Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support. These courses reflect the growing demand for specialised skills and are offered through established providers such as AHSI, ensuring you receive quality training that meets industry standards.
Wollongong is a vibrant city with a strong focus on education and workforce development, making it an ideal location to pursue Customer Service Representative courses. Whether you're starting your journey or looking to upskill, the comprehensive courses available in the area equip you with the necessary tools to thrive in a competitive job market. Explore your options today and take the first step towards a rewarding career in customer service.
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
