About MCI Institute

The nationally recognised CPP30321 Certificate III in Cleaning Operations will introduce you to the skills and knowledge needed to succeed in the competitive cleaning industry.

You’ll learn how to manage work priorities, use and maintain cleaning chemicals and equipment safely by task type, and to deliver effective customer service. Focus is on the latest cleaning techniques, chemical safety and industrial equipment for commercial, domestic and specialty cleaners.

As growing reliance on technology to conduct business and share information online has resulted in a demand for Information and Communications Technology (ICT) professionals to develop secure data systems and prevent threat of cyber-attacks.

MCI’s nationally recognised ICT30120 Certificate III in Information Technology explores ICT concepts and includes specialised cyber security units to develop skills that are applicable across industries.

What really sets this program apart is the hands on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.

The nationally recognised BSB30120 Certificate III in Business will give you a great introduction to the business world.

Business support roles rely on strategic planning and task prioritisation to get the job done. You’ll learn how to contribute to the health and safety of others, how to create and use spreadsheets, design business documents and prepare presentations, and how to work effectively with your colleagues and managers to achieve a smoothly run business.

The Certificate IV in Business qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors.

During the Certificate IV in Business online course you will learn to Implement WHS policies, Financial reporting, Desktop publishing, Developing and using complex spreadsheets, How to make dynamic presentations, Analysing and evaluating information, Problem solving and Basic leadership skills.

The nationally recognised BSB40520 Certificate IV in Leadership and Management qualification is aimed at people wishing to develop themselves as an emerging leader in small, medium, or large businesses across a range of industries.

The quality of leadership shapes any organisation. Good leaders have the skills and knowledge to get things done. Awareness of self and others is a priority. They communicate effectively to create an encouraging and productive work environment, and apply critical thinking skills to problem-solve and achieve business goals.

This online course will teach you how to communicate with team members to build effective working relationships and to get the most out of a team. You will learn how to put an operational plan in place, manage priorities, undertake project work, and apply risk management practices.

Please note - this is not a building related course.

The nationally recognised BSB40920 Certificate IV in Project Management Practice qualification will give you the practical skills to successfully manage a project from inception through implementation and completion.

Project Managers are responsible for running all aspects of a project from beginning to end. They plan, execute, and oversee operational activities, ensuring all pieces of the puzzle come together as planned, on time and on budget. Communication, collaboration, and negotiation skills are applied to set expectations, goals, and responsibilities of the extended team.

This online course will teach you how to define a project using scope, time, and quality management techniques. You will learn to apply critical thinking to work practices, which will support you with risk management, cost management and project procurement.

Gain a competitive edge with the skills to successfully run a business. Through the nationally recognised BSB50120 Diploma of Business qualification you will develop your skills to work in frontline management for a variety of business service roles, across industry sectors.

People working in these roles undertake complex tasks in a specialist field of expertise that requirements business operations skills. They draw upon their skills and knowledge to apply solutions to business problems, and lead others to achieve performance outcomes across a wide range of business functions.

Business management roles rely on strategic planning and task prioritisation to get the job done. You will learn to make smarter business decisions that employers take note of. You will develop skills to manage the administrative functions of an office and oversee staff requirements. You will gain cross-industry understanding of the essentials of business success.

Please note - this is not a building related course.

The BSB50820 Diploma of Project Management qualification will give you the skills to be a sharp and accomplished project manager. This online course takes care to separate out each facet of a project and the critical systems involved with their integration.

Project managers are tasked with overseeing the life cycle of a project, making sure that plans are being followed, and providing guidance to team members. They rely on strategic planning and task prioritisation to get the job done, on time and on budget.

During the online course, you will learn to apply critical thinking to work practices and implement strategies to build stakeholder engagement – a skill that will develop your effectiveness as a communicator. You will learn to about managing costs, risks and procurement, enabling you to maximise the success and productivity of your organisation.

Qualify yourself with the skills to successfully manage and organise your team so they consistently perform at an elevated level. The nationally recognised BSB50420 Diploma of Leadership and Management qualification has a strong focus on building your leadership skills and abilities – essential for the fast-paced business world. It offers practical training to widen your leadership skills and abilities that can then be applied to your own workplace, teams, and situations.

Great leaders have the capacity to balance business foresight, performance, and character. Their actions demonstrate commitment to creating quality customer experience, giving purpose and meaning to their role. This inspires others to follow their lead.

This online course will teach practical techniques in the areas of project work, professional development, quality customer service, emotional intelligence and communicating with influence. It will help boost your job prospects or earn you that promotion you have been working toward.

With the nationally recognised BSB40420 Certificate IV in Human Resource Management qualification you will gain the skills and knowledge you need to improve human resource functions and performance management within large, medium and small operations.

People working in the field of human resources are interested in achieving business goals by supporting employees to reach their potential. They undertake specialist tasks, requiring effective interpersonal skills. They draw upon their organisational and administrative skills to maintain employee records, process payroll, resolve issues to optimise company operations.

Human Resource professionals are in demand. You'll learn how to select and recruit candidates, manage effective workplace relationships, conduct research and analysis, implement and monitor workplace policies and procedures, and develop risk management processes.

The nationally recognised BSB40120 Certificate IV in Business (Administration) qualification is appropriate to any role that has a business service component. The administration specialisation will set you up for career success with advanced business administration skills and the professional qualification to stand out from the pack.

People working in these roles undertake specialist administrative or operational tasks, requiring self-development skills. They harness their communication and technology skills to collaborate with others to meet business outcomes, apply critical thinking skills and resourcefulness to problem-solving, and execute their work with attention to detail.

Business administration roles rely on strategic planning and task prioritisation to get the job done. During the online course, you will learn to organise business meetings, implement workplace information systems, write complex documents, administer projects, and coordinate business resources.

With the nationally recognised BSB50320 Diploma of Human Resource Management qualification you will learn to foster and nurture positive employee relations and create a harmonious work environment.

Human resource professionals are employee champions and change agents, making them key members of an organisation. They know how to tap into their employees’ talents and promote their satisfaction and work proactively with leaders to develop strategies to manage workforce challenges and meet business objectives.

The online course will teach you to identify solutions that improve staff efficiency and enhance results. You will learn skills for recruitment, employee relations, and payroll management, as well as develop critical thinking skills to undertake project work and manage business risks. If you are interested in broadening your career or striving for that promotion, this is the course for you.

The nationally recognised BSB40120 Certificate IV in Business (Operations) qualification is appropriate to any role that has a business service component. The operations specialisation will give you the tools to develop operational practices to leverage against the competition – a highly sought-after skillset by industry.

People working in these roles undertake specialist administrative or operational tasks, requiring selfdevelopment skills. They have strong communication and motivation skills, and the ability to critically analyse situations and solve problems. Quality control is at the forefront of their thinking. Business operations personnel use their understanding of internal and external customers to deliver business outcomes.

Business operations roles rely on strategic planning and task prioritisation to get the job done. During the online course, you will learn to apply critical thinking to work practices, implement communication strategies, coordinate recruitment, develop business and marketing plans, and apply risk management processes.