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Collections Officer Courses in Western Australia

A Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Collections Officer in Western Australia?

Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.

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Further reading

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Collections Officer careers

If you're looking to start your career as a collections officer, you'll find a variety of Collections Officer courses in Western Australia that cater to different experience levels. Whether you’re a complete beginner or someone with prior qualifications, there’s a course suitable for you. Residents of Perth and surrounding areas will benefit from quality training providers who understand the local job market and regulatory requirements. With 4 courses available, you can choose from beginner courses that set a solid foundation for your career or advanced courses that build on existing knowledge.

For those new to the field, we have several engaging and comprehensive beginner options. Among the most popular courses is the Certificate III in Accounts Administration FNS30322, designed to equip you with essential skills in managing accounts and administrative tasks. Another excellent choice is the Certificate III in Financial Services FNS30122, which introduces you to financial products and customer service aspects. Additionally, the Certificate III in Mercantile Agents FNS30420 focuses specifically on the collections sector, making it a fantastic option for aspiring collections officers.

If you're already experienced and looking to advance your career, the Certificate IV in Credit Management FNS40122 is a top choice. This course is tailored for professionals aiming to deepen their expertise in credit and collections, helping you to stand out in the competitive job market of Western Australia. With industry recognition, this advanced qualification is essential for those wishing to take on more significant responsibilities and roles within the financial sector.

The delivery of these impactful Collections Officer courses in Western Australia is facilitated by reputable training providers, including South Metropolitan TAFE. With a commitment to quality education and practical training, these providers ensure that you gain the skills necessary to thrive in the collections field. Embarking on your training journey in Perth will not only enhance your career prospects but also connect you with valuable industry networks for future opportunities.