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Customer Service Representative Courses in Victoria

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Victoria?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Victoria

The following providers offer Customer Service Representative courses in Victoria.
National Skills
45438
1
Alffie
41206
4
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Integrity Business College
21739
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
MADEC
3957
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Cire Services
4150
1
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Foundation Learning Centre
3977
1
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Spectra Training
21356
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

Author Image Courses.com.au Team

Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to embark on a rewarding career as a Customer Service Representative in Victoria, you have a wealth of options available through our comprehensive selection of Customer Service Representative courses in Victoria. With 21 courses designed to cater to both beginners and experienced professionals, there's something for everyone. For those just starting out, popular beginner courses such as the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120 provide essential skills that will help you establish a strong foundation in customer service.

Advancing your knowledge and skills can lead to exciting job roles in various industries. The demand for competent Customer Service Representatives continues to grow throughout Victoria, and our selection of courses—ranging from the Certificate IV in General Insurance FNS41422 to the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121—ensures you have the qualifications needed to advance your career. After completing one of our courses, you may find yourself well-prepared for positions as a Customer Service Officer or even a Customer Service Manager.

Our Customer Service Representative courses in Victoria not only focus on imparting vital customer engagement skills but also highlight related fields of study, including Business courses and Retail courses. This means you can tailor your education to fit your career aspirations. Whether you aim to specialise in customer engagement or delve into retail operations, we have the courses that will equip you for success in these dynamic sectors.

With so many options available, taking the first step toward a fulfilling career in customer service has never been easier. Explore our wide range of courses, such as the Customer Service Skill Set SITSS00078 and the Certificate II in Retail Services SIR20212. This investment in your education can pave the way towards exciting job opportunities such as a Retail Assistant or Store Manager. Begin your educational journey today and unlock your potential within Victoria's vibrant job market for Customer Service Representatives!

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