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Service Desk Analyst Courses in Victoria

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Victoria?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you're considering a career in the field of information technology, enrolling in Service Desk Analyst courses in Victoria is an excellent step towards securing a fulfilling job role within this dynamic industry. With a total of 7 courses available in the Victoria area, from beginner to advanced levels, the opportunities to gain skills and certifications are vast. For those just starting out, engaging in courses such as the Certificate III in Information Technology (ICT30120) or the Entry to Tech Skill Set (ICTSS00109) can provide foundational knowledge that is essential for a successful career.

Victoria's approach to vocational education and training makes it easier for aspiring Service Desk Analysts to gain critical competencies through structured courses. For experienced learners, advancing your skills is just as crucial. Enrolment in the Certificate IV in Information Technology (ICT40120) or the Advanced Diploma of Information Technology (ICT60220) can equip you with the expertise needed to tackle complex IT challenges effectively.

The role of a Service Desk Analyst is interconnected with many other fields of study, including IT Support and IT Networks and System Administration. Completing programmes that offer comprehensive training in these areas can open gateways to exciting career paths. Opportunities also extend to positions such as IT Support Officer or Cloud Engineer, underscoring the value of cross-training within the IT sector in Victoria.

As you explore the various Service Desk Analyst courses in Victoria, you will also uncover related job roles that may pique your interest, such as Security Analyst or Systems Administrator. The versatility of a Service Desk Analyst skill set enables you to transition smoothly into multiple aspects of IT services. By equipping yourself with the right credentials, you position yourself competitively in the ever-evolving landscape of technology-based career opportunities within Victoria.