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Collections Officer Courses in Victoria

A Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Collections Officer in Victoria?

Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.

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Further reading

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Collections Officer careers

For those looking to establish a career as a Collections Officer in Victoria, multiple Collections Officer courses in Victoria are available to suit your educational needs. These courses are specifically designed to provide prospective collections officers with the foundational skills required for this essential role within the finance industry. With several Registered Training Organisations (RTOs) offering high-quality training in the region, students can choose from a variety of entry-level courses.

The beginner-friendly options include the Certificate III in Accounts Administration FNS30322, the Certificate III in Financial Services FNS30122, and the Certificate III in Mercantile Agents FNS30420. These courses cater to individuals without any prior experience, providing the necessary skills and confidence to navigate the world of collections effectively.

For those already experienced in finance, the Certificate IV in Credit Management FNS40122 is an advanced course suited for learners looking to enhance their qualifications. This credential helps experienced professionals expand their expertise in debt recovery and credit management, making them more competitive in the job market.

In addition to the plethora of training options, it’s crucial to understand the range of related job roles available to graduates, including positions such as a Credit Manager, Credit Controller, and Loan Administrator. By enrolling in one of the Collections Officer courses in Victoria, students can position themselves for these rewarding career paths in the finance sector.

Furthermore, students may also consider exploring fields connected to finance, such as Banking and Credit Services. With a strong job market in Victoria for finance professionals, gaining qualifications through these collections officer courses can lead to roles such as Fraud Analyst or Investment Banking Analyst. The options are vast, and acquiring the right training is a vital step towards a fulfilling career in this dynamic field.