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Customer Service Officer Courses in Western Australia

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Officer in Western Australia?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Western Australia

The following providers offer Customer Service Officer courses in Western Australia.
MCI Institute
91088
1
Upskilled
40374
2
Australian Vocational Academy
0826
1
Gateway Training Academy
32305
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
North Metropolitan TAFE
52786
3
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
3
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Central Regional TAFE
52789
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
IDEA
46284
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you're looking to kick-start your career as a Customer Service Officer in Western Australia, you have a variety of options to choose from. With Customer Service Officer courses in Western Australia detailing both beginner and advanced pathways, you're sure to find a course that aligns with your experience and career goals. Renowned training providers such as South Metropolitan TAFE, Gateway Training Academy, and Health Science Hub offer a range of qualifications including the popular Certificate III in Business and Certificate III in Community Pharmacy.

For those who are new to the field, there are 14 beginner courses like the Certificate II in Financial Services and the Certificate II in Automotive Sales. If you already have some experience, you may want to consider advanced options like the Certificate IV in Local Government. Many of these qualifications are designed to enhance key skills in customer management and engagement, crucial for various job roles such as Customer Experience Manager or Customer Service Representative.

With a solid foundation through these Customer Service Officer courses in Western Australia, graduates can seamlessly transition into a plethora of job roles including Retention Specialist or Account Manager. By choosing the right course and training provider, you can unlock new career opportunities that are waiting for you in the vibrant marketplace of Perth and beyond. Explore the related fields of study such as Business courses or delve into Customer Engagement to further enhance your professional journey.

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