How do I become a Customer Service Officer in Western Australia?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Western Australia
The following providers offer Customer Service Officer courses in Western Australia.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Australian Vocational Academy
0826
1
Gateway Training Academy
32305
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
North Metropolitan TAFE
52786
3
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
3
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Central Regional TAFE
52789
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
IDEA
46284
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SITXCCS014 Provide Service to Customers
- PSPGEN100 Manage Conflict
- SITSS00088 Online Engagement for Small Business
- SITHGAM023 Attend Gaming Machines
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSBOPS305 Process Customer Complaints
- LGA30120 Certificate III in Local Government
- HLTSS00065 Infection control Skill Set (Retail)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBWRT311 Write simple documents
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- 22646VIC Certificate IV in EAL (Further Study)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- AUR21120 Certificate II in Automotive Sales
- ICP31220 Certificate III in Print Communications
- BSBTEC301 Design and Produce Business Documents
- TLIE2007 Use communications systems
- FNS20120 Certificate II in Financial Services
- FWP20616 Certificate II in Timber Merchandising
- SITXFIN007 Process Financial Transactions
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- BSBOPS404 Implement Customer Service Strategies
- LGA50120 Diploma of Local Government (Rates)
- SIR30316 Certificate III in Business to Business Sales
- BSB30415 Certificate III in Business Administration
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
Customer Service Officer careers
If you're looking to kick-start your career as a Customer Service Officer in Western Australia, you have a variety of options to choose from. With Customer Service Officer courses in Western Australia detailing both beginner and advanced pathways, you're sure to find a course that aligns with your experience and career goals. Renowned training providers such as South Metropolitan TAFE, Gateway Training Academy, and Health Science Hub offer a range of qualifications including the popular Certificate III in Business and Certificate III in Community Pharmacy.
For those who are new to the field, there are 14 beginner courses like the Certificate II in Financial Services and the Certificate II in Automotive Sales. If you already have some experience, you may want to consider advanced options like the Certificate IV in Local Government. Many of these qualifications are designed to enhance key skills in customer management and engagement, crucial for various job roles such as Customer Experience Manager or Customer Service Representative.
With a solid foundation through these Customer Service Officer courses in Western Australia, graduates can seamlessly transition into a plethora of job roles including Retention Specialist or Account Manager. By choosing the right course and training provider, you can unlock new career opportunities that are waiting for you in the vibrant marketplace of Perth and beyond. Explore the related fields of study such as Business courses or delve into Customer Engagement to further enhance your professional journey.
