How do I become a Customer Service Officer in Western Australia?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Western Australia
The following providers offer Customer Service Officer courses in Western Australia.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales
- BSBOPS404 Implement Customer Service Strategies
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- 10856NAT Certificate IV in English Proficiency
- BSB30415 Certificate III in Business Administration
- LGA30120 Certificate III in Local Government (Rates)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- AUR20116 Certificate II in Automotive Administration
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- LGA40120 Certificate IV in Local Government
- HLTSS00065 Infection control Skill Set (Retail)
- FNS20120 Certificate II in Financial Services
- SIR30316 Certificate III in Business to Business Sales
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- 11040NAT Certificate III in Career Advancement
- BSBWRT311 Write simple documents
- TLIE2007 Use communications systems
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SITSS00088 Online Engagement for Small Business
- LGA50120 Diploma of Local Government (Rates)
- BSBOPS305 Process Customer Complaints
- PSPGEN100 Manage Conflict
- FWP20616 Certificate II in Timber Merchandising
- BSBTEC301 Design and Produce Business Documents
- LGA30120 Certificate III in Local Government (Leadership & Management)
- TLI31321 Certificate III in International Freight Forwarding (Operator)
Customer Service Officer careers
If you're looking to kick-start your career as a Customer Service Officer in Western Australia, you have a variety of options to choose from. With Customer Service Officer courses in Western Australia detailing both beginner and advanced pathways, you're sure to find a course that aligns with your experience and career goals. Renowned training providers such as South Metropolitan TAFE, Gateway Training Academy, and Health Science Hub offer a range of qualifications including the popular Certificate III in Business and Certificate III in Community Pharmacy.
For those who are new to the field, there are 14 beginner courses like the Certificate II in Financial Services and the Certificate II in Automotive Sales. If you already have some experience, you may want to consider advanced options like the Certificate IV in Local Government. Many of these qualifications are designed to enhance key skills in customer management and engagement, crucial for various job roles such as Customer Experience Manager or Customer Service Representative.
With a solid foundation through these Customer Service Officer courses in Western Australia, graduates can seamlessly transition into a plethora of job roles including Retention Specialist or Account Manager. By choosing the right course and training provider, you can unlock new career opportunities that are waiting for you in the vibrant marketplace of Perth and beyond. Explore the related fields of study such as Business courses or delve into Customer Engagement to further enhance your professional journey.