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Customer Service Representative Courses in Queensland

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Queensland?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Queensland

The following providers offer Customer Service Representative courses in Queensland.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
Work Skills
31384
1
BSI Learning
21371
2
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
3
Collaboration Learning
52247
1
Tubal
51679
3
Arrow Training Services
6127
1
ALS Certificates and Diplomas
32044
4
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
Mastery Institute Australia
40813
3
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Cornzal
31663
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Precision Training
91808
2
Vocational Training Services
51843
2
Lowood State High School
30392
1
Australia Unity Institute of Technology
2857
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
1 Education
6639
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Youth Development and Training
31892
1
Gold Coast Training College
40816
1
Health Industry Training
32145
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Comtech Training
90933
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Discover the abundance of opportunities available through Customer Service Representative courses in Queensland. With a total of 20 courses specifically tailored to meet your learning needs, there are numerous options for both beginners and experienced professionals. For those just starting out, courses such as the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120 provide foundational knowledge and skills essential for building a career in customer service. Enrol in these courses and take the first step towards becoming a successful Customer Service Representative.

For learners who have prior experience or qualifications, advanced courses like the Certificate IV in General Insurance FNS41422 and the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121 offer specialised training to elevate your career further. The variety of training providers in Queensland, such as Australian Language School and Mastery Institute Australia, ensure that you receive quality education tailored to meet industry standards.

In addition to gaining qualifications, these Customer Service Representative courses in Queensland help you prepare for a range of related job roles. For instance, you may find yourself interested in positions such as a Customer Relationship Manager or a Customer Service Officer. The skills you acquire through your training will make you a valuable asset in various sectors, driving customer satisfaction and fostering business growth.

The courses focus on practical skills that are essential for roles such as Retail Assistant and Store Manager. Whether you aspire to be a Retail Team Leader, or a Customer Service Manager, Queensland’s rich array of training options and job opportunities ensure that you are equipped for success in the competitive job market.

With such a diverse selection of Customer Service Representative courses in Queensland, learners can smoothly transition into a rewarding career. Take advantage of the supportive training environment offered by providers like Lowood State High School and Ipswich State High School. Empower yourself with the knowledge and skills to thrive in roles such as Account Manager and Business Relationship Manager. Embark on your journey in the customer service field today!

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