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Collections Officer Courses in Queensland

A Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Collections Officer in Queensland?

Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.

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Further reading

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What can you do with a Certificate III in Pathology Collection?

4th November 2021

How to start a career in Legal Services

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Collections Officer careers

If you aspire to become a Collections Officer, consider exploring the wide range of Collections Officer courses in Queensland. With options tailored for both beginners and experienced professionals, you can kickstart your career in this vital field. For those just starting out, popular beginner courses like the Certificate III in Accounts Administration FNS30322, Certificate III in Financial Services FNS30122, and Certificate III in Mercantile Agents FNS30420 provide essential skills and knowledge for success in the industry.

For those with prior experience, the advanced Certificate IV in Credit Management FNS40122 course offers a pathway to deepen your expertise in credit management and collections. Completing one of these Collections Officer courses in Queensland not only equips you with industry-relevant qualifications but also opens up numerous career opportunities. Potential job roles include Fraud Analyst, Credit Manager, and Finance Specialist, which you can explore further through our dedicated links.

Additionally, the knowledge gained from Finance courses and Banking and Credit Services can significantly enhance your qualifications as a Collections Officer. By engaging in the right educational courses, you lay the foundation for a thriving career. Embrace the future of your career in finance and consider enrolling in Collections Officer courses in Queensland to take the first step towards your professional goals.