Courses for beginners
There are 9 courses available in Queensland Queensland for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
Online, Traineeship
3 - 12 months
$0 - $999
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There is 1 course available in Queensland Queensland for experienced learners with prior experience or qualifications.
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Queensland, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Queensland?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Queensland area that provide customer service officer training. The nearest campus is located right in the center of Queensland. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Queensland
In Queensland, there is a diverse range of Customer Service Officer courses designed to elevate your skills and career potential. With 16 different courses available, aspiring customer service professionals can find options that suit their needs, whether they're just starting out or looking to advance their expertise. Notably, the popular Certificate III in Business BSB30120 and Certificate II in Applied Digital Technologies ICT20120 are ideal for beginners keen to break into this rewarding field.
For those already equipped with some experience, the advanced Certificate IV in Local Government LGA40120 offers a pathway to further expertise in customer service management. Delivering comprehensive training are respected providers such as Churchill Education and The Pharmacy Guild of Australia, both known for their quality courses designed to meet industry standards within Queensland.
By enrolling in Customer Service Officer courses in Queensland, learners are not only preparing themselves for an array of job roles but also gaining practical skills applicable to various positions in the customer service sector. Potential job opportunities include roles such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. These positions are crucial in maintaining and enhancing the customer experience within various industries, allowing you to contribute positively to local businesses.
Furthermore, Queensland hosts several notable training providers, including GoTrain and LSHS, both of which offer dedicated courses tailored towards preparing students for success as Customer Service Officers. With practical components included in these programs, you can expect hands-on experience, which is invaluable in a competitive job market.
In addition to the targeted training, the courses listed offer a comprehensive overview of the customer service landscape, covering essential skills such as navigating digital communication and managing customer relationships effectively. After completing your training, you’ll be equipped to take on a variety of challenging roles including Account Executive and Client Services Officer, thereby positioning yourself effectively within the customer service career pathway. Begin your journey today and explore the Customer Service Officer courses in Queensland that could set your career on the right track!
Courses by location
- Customer Service Officer courses in Brisbane
- Customer Service Officer courses in Bundaberg
- Customer Service Officer courses in Cairns
- Customer Service Officer courses in Gladstone
- Customer Service Officer courses in Gold Coast
- Customer Service Officer courses in Gympie
- Customer Service Officer courses in Hervey Bay
- Customer Service Officer courses in Mackay
- Customer Service Officer courses in Maryborough
- Customer Service Officer courses in Rockhampton
- Customer Service Officer courses in Thuringowa
- Customer Service Officer courses in Toowoomba
- Customer Service Officer courses in Townsville
- Customer Service Officer courses in Yeppoon
Further reading
Most popular retail courses
21st July 2022
