How do I become a Customer Service Officer in Queensland?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Queensland
The following providers offer Customer Service Officer courses in Queensland.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Work Savvy
91778
1
Just Careers Training
91413
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Lowood State High School
30392
2
Motor Traders Association of NSW
90402
1
AdvancED Education & Training
41332
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Axiom College
40489
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Construction Training Institute
31449
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- AUR20116 Certificate II in Automotive Administration
- 10856NAT Certificate IV in English Proficiency
- PSPETH009 Maintain and Enhance Confidence in Public Service
- ICP31220 Certificate III in Print Communications
- LGA30120 Certificate III in Local Government (Rates)
- TLIE2007 Use communications systems
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- HLTSS00065 Infection control Skill Set (Retail)
- ICT20120 Certificate II in Applied Digital Technologies
- BSBWRT311 Write simple documents
- LGA40120 Certificate IV in Local Government
- BSBSS00107 Marketing and Communication Foundations Skill Set
- SITSS00088 Online Engagement for Small Business
- AUR21120 Certificate II in Automotive Sales
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSBTEC301 Design and Produce Business Documents
- 10728NAT Certificate II in Spoken and Written English
- SITXCCS014 Provide Service to Customers
- BSB30415 Certificate III in Business Administration
- SIR30316 Certificate III in Business to Business Sales
- FNS20120 Certificate II in Financial Services
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- SITXFIN007 Process Financial Transactions
- LGA50120 Diploma of Local Government (Rates)
Customer Service Officer careers
In Queensland, there is a diverse range of Customer Service Officer courses designed to elevate your skills and career potential. With 16 different courses available, aspiring customer service professionals can find options that suit their needs, whether they're just starting out or looking to advance their expertise. Notably, the popular Certificate III in Business BSB30120 and Certificate II in Applied Digital Technologies ICT20120 are ideal for beginners keen to break into this rewarding field.
For those already equipped with some experience, the advanced Certificate IV in Local Government LGA40120 offers a pathway to further expertise in customer service management. Delivering comprehensive training are respected providers such as Churchill Education and The Pharmacy Guild of Australia, both known for their quality courses designed to meet industry standards within Queensland.
By enrolling in Customer Service Officer courses in Queensland, learners are not only preparing themselves for an array of job roles but also gaining practical skills applicable to various positions in the customer service sector. Potential job opportunities include roles such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. These positions are crucial in maintaining and enhancing the customer experience within various industries, allowing you to contribute positively to local businesses.
Furthermore, Queensland hosts several notable training providers, including GoTrain and LSHS, both of which offer dedicated courses tailored towards preparing students for success as Customer Service Officers. With practical components included in these programs, you can expect hands-on experience, which is invaluable in a competitive job market.
In addition to the targeted training, the courses listed offer a comprehensive overview of the customer service landscape, covering essential skills such as navigating digital communication and managing customer relationships effectively. After completing your training, you’ll be equipped to take on a variety of challenging roles including Account Executive and Client Services Officer, thereby positioning yourself effectively within the customer service career pathway. Begin your journey today and explore the Customer Service Officer courses in Queensland that could set your career on the right track!
