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Customer Service Representative Courses in New South Wales

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in New South Wales?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in New South Wales

The following providers offer Customer Service Representative courses in New South Wales.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
2
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Be Trained by Barringtons
91397
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
WEA Illawarra
90297
2
Catholic Education Diocese of Wollongong
90487
1
GEM College of International Business
0366
1
WAYS Youth Training
90114
1
Institute of Research and Learning
6235
1
Signature Training
32000
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Benchmark College
90274
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to jumpstart a career in customer service, the range of Customer Service Representative courses in New South Wales is the perfect place to start. With over 20 courses available, including popular beginner options such as the Certificate III in Retail and the Certificate III in Business (Customer Engagement), you’ll find the qualifications you need to thrive in this dynamic field. These vocational education and training (VET) courses are designed specifically for those with little to no previous experience.

For individuals just starting out, there are 18 beginner courses that cater to novices in the industry. Notable options include the Customer Service Skill Set and the Certificate II in Retail Services. These courses not only provide foundational skills, but also connect you with valuable training providers such as Benchmark College and Academy Green Learning, who will guide and support you throughout your learning journey.

For those who have prior experience, advanced courses are available to further enhance your skills. Consider exploring the Certificate IV in General Insurance or the Certificate IV in Hospital or Health Services Pharmacy Support. With these courses, you’ll gain specialised knowledge that will set you apart in the competitive customer service landscape. Providers such as Aurora TPS ensure that you receive top-notch education and training in a supportive environment.

The job roles linked to customer service extend into various fields of study, making it a versatile career choice. Explore related categories such as Business courses and Retail courses. If you're particularly interested in focussing on customer engagement, you can find dedicated training options at the Customer Engagement section. This comprehensive approach caters to individuals in urban and regional areas of New South Wales, ensuring access to quality education regardless of your location.

In summary, the array of Customer Service Representative courses in New South Wales serves a diverse audience, from beginners to more seasoned professionals. With multiple training providers like Wesley Vocational Institute and The Illawarra ITeC offering tailored courses, you’re bound to find something that meets your needs. Embrace the opportunity to advance your career in customer service today!

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