Vocational Education and Training
All Aurora Training and Professional Services Courses
Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.
Upon successfully completing this nationally recognised qualification, students should be able to:
- perform day-to-day business activities and essential business activities across a range of industries
- use enhanced workplace communication and customer service skills
- identify safe work practices and how to work safely in a business environment
Our SIT30622 Certificate III in Hospitality qualification is designed to equip students with the skills and sound knowledge of industry operations for hospitality service and sales in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and specialisation in accommodation services, and food and beverage.
Upon successfully completing this nationally recognised qualification, students should be able to:
- perform day-to-day business activities and work functions
- improve workplace communication and customer service skills
- identify safe work practices and how to work safely in a hospitality environment
Our BSB40120 Certificate IV in Business qualification is suited to those working as administrators and project officers. In this role, individuals should use well-developed skills and a broad knowledge base to develop solutions to a range of unpredictable problems and analyse information from a variety of sources. In addition, they should provide leadership and guidance to others with some limited responsibility for the output of others.
Upon successfully completing this nationally recognised qualification, students should be able to:
- implement effective workplace communication strategies within a team
- manage administrative and operational tasks with efficiency and accuracy
- use critical thinking skills to evaluate business scenarios and make informed decisions.
Our BSB40520 Certificate IV in Leadership and Management qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance, and support to others. They have responsibility for organising and monitoring the output of their team. Individuals will also apply solutions to a range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.
Upon successfully completing this nationally recognised qualification, students should be able to:
- communicate effectively as a workplace leader
- apply critical thinking to work practices
- lead team effectiveness and workplace relationships
- develop and use emotional intelligence
- apply solutions to a range of predictable and unpredictable problems.
Our BSB50820 Diploma of Project Management qualification is designed to equip students to apply project management skills and knowledge. They should manage projects in a variety of contexts across a number of industry sectors. They have project leadership and management roles and are responsible for achieving project objectives. In addition, they possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.
Upon successfully completing this nationally recognised qualification, students should be able to:
- manage all aspects of a project including scope, time and budgets
- lead teams and projects
- manage stakeholder engagement
- identify and manage potential risks
- solve problems to manage project completion
Our CHC32015 Certificate III in Community Services prepares you for a rewarding career in the community services sector, supporting individuals through person-centred care. This qualification focuses on building skills to provide meaningful day-to-day assistance in community settings or contributing to impactful community-based programs. You may work under direct or indirect supervision and typically within a variety of community services organisations.
Upon successfully completing this nationally recognised qualification, students should be able to:
- demonstrate proficiency in workplace communications
- provide person-centred support
- identify safe work practices for direct client care
- and respond to client needs
Our CHC33021 Certificate III in Individual Support prepares workers for providing tailored support to individuals in community and in residential environments, considering their unique needs and exercising professional judgement. This role builds accountability and responsibility for achieving expected outcomes. Workers have both practical and theoretical knowledge to provide person-centred support.
Upon successfully completing this nationally recognised qualification, students should be able to:
- improve workplace communication skills and provide person-centred support
- demonstrate safe work practices for direct client care
- perform day-to-day activities in health and community care industries
Our CHC43015 Certificate IV in Ageing Support reflects the role of support workers in aged services in residential, home or in community-based environments. Workers will take responsibility for their own outputs and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery. Workers should demonstrate leadership and have some responsibility for the organisation and the quantity and quality of outputs of others.
Upon successfully completing this nationally recognised qualification, students should be able to:
- identify safe work practices for client care
- facilitate the rights, interests and empowerment of clients
- recognise and meet the support needs of clients
Our SIR30216 Certificate III in Retail qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.
Upon successfully completing this nationally recognised qualification, students should be able to:
- communicate effectively with customers to build rapport
- handle inquiries and provide outstanding customer service
- follow necessary safety procedures to keep the work environment safe, clean and hygienic
- use sales techniques, present products effectively, answer customer questions about features and benefits, and upsell and cross-sell products
Our FNS41422 Certificate IV in General Insurance qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting . They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources.
Learn moreOur CHC42021 Certificate IV in Community Services qualification reflects the role of community services workers who provide a range of services and support to individuals and groups. These roles may include direct client work, as well as assisting in program delivery and implementation. At this level, workers have greater autonomy and responsibility, often operating with limited supervision and overseeing or guiding others. Work may be carried out in various community services settings including in health, social welfare and outreach organisations.
Learn moreOur BSB50420 Diploma of Leadership and Management qualification is designed to equip students with knowledge and practical skills to gain experience for leadership and management roles across a range of enterprise and industry contexts. Individuals at this level use initiative and judgement in organising, implementing, and monitoring the workload of others. They use communication skills to support individuals and teams in the organisation. In addition, they plan, design, apply and evaluate solutions to unpredictable problems by analysing information from a variety of sources.
Upon successfully completing this nationally recognised qualification, students should be able to:
- lead and manage effective workplace relationships and team efficiency
- develop performance management processes and implement them
- plan, implement and review a quality assurance program
Our CHC41115 Certificate IV in Employment Services qualification reflects the role of individuals who provide employment services to both job seekers and employers. They use specialised knowledge to support job seekers in locating, securing and maintaining employment and to assist employers in meeting their recruitment needs.
Upon successfully completing this nationally recognised qualification, students should be able to:
- use targeted communication skills to build relationships
- collect, analyse and apply labour market information
- monitor and improve contracted employment services
- work effectively with culturally diverse clients and co-workers
Our CHC43121 Certificate IV in Disability Support reflects the role of workers in community settings and clients’ homes, who provide training and support to empower people with disabilities to achieve greater levels of independence, self-reliance, community participation and wellbeing. This course promotes the person-centred approach, with workers operating autonomously and should have the capability to supervise a small team.
Upon successfully completing this nationally recognised qualification, students should be able to:
- identify safe work practices for client care
- facilitate the rights, interests and empowerment of people with disabilities
- provide person-centred services to people with disabilities with complex needs