How do I become a Customer Service Officer in New South Wales?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in New South Wales
The following providers offer Customer Service Officer courses in New South Wales.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Williams Business College
41316
1
Just Careers Training
91413
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
TAFE NSW
90003
3
Australia Learning Institute
41429
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
St George & Sutherland Community College
7091
1
Vital Training Solutions
91618
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
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21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SITHGAM023 Attend Gaming Machines
- BSBWRT311 Write simple documents
- TLIE2007 Use communications systems
- FWP20616 Certificate II in Timber Merchandising
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- LGA40120 Certificate IV in Local Government
- BSBTEC301 Design and Produce Business Documents
- ICT20120 Certificate II in Applied Digital Technologies
- 11040NAT Certificate III in Career Advancement
- LGA50120 Diploma of Local Government (Rates)
- LGA30120 Certificate III in Local Government (Leadership & Management)
- SITSS00088 Online Engagement for Small Business
- BSBOPS305 Process Customer Complaints
- 10728NAT Certificate II in Spoken and Written English
- SITXFIN007 Process Financial Transactions
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SIR30316 Certificate III in Business to Business Sales
- FNS20120 Certificate II in Financial Services
- BSBOPS404 Implement Customer Service Strategies
- BSBSS00107 Marketing and Communication Foundations Skill Set
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- 22646VIC Certificate IV in EAL (Further Study)
- LGA30120 Certificate III in Local Government
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
Customer Service Officer careers
If you're looking to kickstart a rewarding career in customer service, our range of Customer Service Officer courses in New South Wales are designed to equip you with the skills you need. With 20 courses available, students can find a variety of training programmes tailored to their specific career goals. Renowned training providers in the region, such as CC offering Certificate III in Business and Alpine Training with their Certificate III in Community Pharmacy, ensure that you receive quality education that meets industry standards.
Pursuing a course in customer service not only prepares you for a Customer Service Officer role but also opens doors to various career paths. Professionals may wish to explore job opportunities like Customer Relationship Manager or Customer Experience Manager, both of which play vital roles in enhancing customer satisfaction and loyalty. Other associated roles include Service Delivery Manager and Customer Service Representative, each offering unique opportunities for career development.
In New South Wales, you will find training providers such as TAFE NSW and VTS, who deliver dynamic courses that prepare you for the practical aspects of customer service. Additionally, ATI provides Certificate III in Business (Administration), which is essential for those who wish to enhance administrative skills alongside customer service training. Each course is thoughtfully designed to meet the demands of today’s workforce, thus improving your employability in a competitive job market.
Furthermore, if you aspire to climb the corporate ladder, roles such as Customer Service Manager and Account Manager are excellent options to explore after completing your customer service qualification. You can also consider positions like Retention Specialist or Engagement Manager. By enrolling in Customer Service Officer courses in New South Wales, you will gain invaluable skills and knowledge that can significantly impact your professional journey.
